Work AI Platform
Glean is an enterprise-grade Work AI platform that combines comprehensive search capabilities with generative AI to transform how organizations manage information and automate workflows. The platform connects and organizes a company’s entire data ecosystem, enabling employees to quickly find information, generate content, and automate tasks across all organizational knowledge sources.
Core Functionality
At its foundation, Glean provides a Universal Knowledge Service that indexes and analyzes both structured and unstructured data from over 100 enterprise applications. This creates a unified knowledge base that combines internal company information with web knowledge, enabling real-time search across all connected systems.
The platform’s Glean Assistant functions as an enterprise-ready digital workplace assistant that understands company content, context, and personnel relations. Unlike generic AI tools, Glean Assistant is specifically trained on an organization’s proprietary data while adhering to established permissions and data governance rules. All generated content includes references to source material, ensuring accountability and verification.
Key Features
Enterprise Search and Knowledge Management
- Permission-aware search across 100+ data sources including emails, Slack, Google Drive, SharePoint, JIRA, and more
- Real-time indexing and analysis of both structured and unstructured information
- Organization-wide knowledge management and document classification
AI-Powered Assistance
- Content generation based on company-specific information
- Data analysis capabilities that uncover insights from multiple sources
- Automated summarization of documents, meetings, and conversations
Workflow Automation
- Glean Actions system that enables AI agents to take proactive steps when triggered by specific events
- Multi-step workflow automation across different applications
- Task execution based on contextual understanding of organizational processes
Customization Capabilities
- Glean Apps – a no-code platform for creating custom AI agents and assistants
- Natural language configuration options for specific business needs
- Ability to constrain AI to reference only relevant subsets of company data
Development Tools
Glean provides an Agentic Reasoning Engine that enhances large language model capabilities with advanced reasoning functionality. This enables AI agents to reflect, plan, and execute workflows autonomously, improving over time through learning from interactions.
For organizations looking to build custom solutions, Glean offers:
- Natural language agent builder designed for non-technical users
- Catalog of pre-built agents that can be customized
- Selection of different LLMs to power various agents
- Glean APIs for developers to create bespoke AI applications
Security and Compliance
Glean implements enterprise-grade security with permission-aware access controls and robust data governance. The platform ensures compliant data management with adherence to regulations like GDPR and CCPA, making it suitable for organizations with strict security requirements.
Business Applications
Glean is particularly valuable for organizations seeking to enhance productivity and decision-making through AI-driven solutions. Common use cases include IT and HR help desk automation, sales enablement, engineering productivity improvements, research and data analysis, document summarization, and process automation across departments.
By streamlining information access and enabling intelligent workflow automation, Glean helps organizations reduce the time spent searching for information, improve content generation processes, and create more efficient work environments.
Agent URL: https://www.glean.com